Summary of these Terms

Along with the Terms on this page, there are two other documents that form part of our contract with you.

By agreeing to our Terms, you’re agreeing to everything in all three documents. If you don’t accept any of these Terms, please do not use our Platform.

All this information is important because it (along with your booking confirmation email, and any pre-contractual information provided before you book), sets out the legal terms on which Service Providers offer their Travel Experiences through our Platform.

If something goes wrong with your Travel Experience, Section A15 of these Terms explains what you can do about it. This includes making a complaint to us, going to court, and (in some cases) using an online dispute resolution service.

If you want to appeal a moderation decision, or report any content on our Platform, our Content Standards and Guidelines explain how to do so, and how we manage these requests.

This summary isn’t part of our Terms, or a legal document. It’s just a simple explanation of our Terms. We encourage you to read each document in full. Some of the words in this summary have very specific meanings, so please check out the ‘Booking.com dictionary’ at the end of these Terms.

About These Terms

• When you complete your Booking, you accept these Terms and any other terms that you’re provided with during the booking process.
• If any authority decides that some of these terms are unlawful, the rest of the terms will continue to apply.
• If there’s any mismatch between general and specific terms, the specific terms will apply.
• The English version of these Terms is the original. If there’s any dispute about the Terms, or any mismatch between the Terms in English and in another language, the Terms as they appear in English will apply, unless local law requires otherwise. (You can change the language at the top of this page.)
• When you book an accommodation, flight or attraction, Booking.com B.V. provides and is responsible for the Platform – but not the Travel Experience itself (see A4.4 below).

Our Platform

• We get information from Service Providers, and we can’t guarantee that everything is accurate – but when providing our Platform, we take reasonable care and act with professional diligence. Unless we’ve failed to do so, or have been negligent, we can’t be held responsible for any errors, interruptions, or missing bits of information. Of course, we’ll do everything we can to correct/fix them as soon as we become aware of them.
• We’re always working to improve our customers’ experience with Booking.com. So sometimes, we show different people different designs, phrasings, products, etc. to find out how they react. As a result, you might not come across some services or conditions when you visit our Platform.
• Our Platform is not a recommendation or endorsement of any Service Provider or its products, services, facilities, vehicles, etc.
• We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience.
• To make a Booking, you may need to create an Account. Please make sure all your info (including payment and contact details) is correct and up to date, or you might find you can’t access your Travel Experience(s). You’re responsible for anything that happens with your Account, so please don’t let anyone else use it, and please keep your username and password secret.

Prices

• When you make a Booking, you agree to pay the cost of the Travel Experience, including any charges and taxes that may apply.
• Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, 'non-rounded' price (although the actual difference will be tiny anyway).
• Obvious errors and obvious misprints are not binding. For example: if you book a premium car or a night in a luxury suite that was mistakenly offered for €1, your booking may be cancelled and we’ll refund anything you’ve paid.
• A crossed-out price indicates the price of a like-for-like Booking without the price reduction applied (‘like-for-like’ means same dates, same policies, same quality of accommodation/vehicle/class of travel, etc.).
• For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience.

Policies

• When you make a Booking, you accept the applicable policies as displayed in the booking process. You'll find each Service Provider's cancellation policy and any other policies (about age requirements, security/damage deposits, additional supplements for group Bookings, extra beds, breakfast, pets, cards accepted, etc.) on our Platform: on the Service Provider information pages, during the booking process, in the fine print, and in the confirmation email or ticket (if applicable).
• If you cancel a Booking or don’t show up, any cancellation/no-show fee and any refund will depend on the Service Provider’s cancellation/no-show policy.
• Some Bookings can’t be cancelled for free, while others can only be cancelled for free before a deadline.
• If you book a Travel Experience by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they can't collect the balance on the date specified. If they do cancel, any non-refundable payment you’ve made will only be refunded at their discretion. It's your responsibility to make sure the payment goes ahead on time (that your bank, debit card or credit card details are correct, and that there's enough money available in your account).
• If you think you're not going to arrive on time, please contact your Service Provider and tell them when they can expect you. It’s your responsibility to ensure you’re on time – and if you aren’t, we are not responsible for any associated costs (e.g. the cancellation of your Booking, or any fees the Service Provider may charge).
• As the person making the Booking, you are responsible for the actions and behaviour (in relation to the Travel Experience) of everyone in the group. You are also responsible for obtaining their permission before providing us with their personal data.